Privacy policy

Data controller

Eboookrame, located at Koningin Astridlaan 445, 1950 Kraainem, Belgium — contact: sliman.bols@outlook.com.

Data collected

When you place an order, we collect:

• First and last name
• Email address
• Billing address (if required for payment)
• Payment information (processed directly by our secure payment provider — we never store your banking details)
• Order history

Purpose of processing

This data is used to:

• Process and deliver your order (sending the download link)
• Contact you if there's an issue with your order
• Meet our legal and accounting obligations
• Send you marketing communications, only if you've consented (you can unsubscribe at any time)

Legal basis (GDPR)

The processing of your data is based on the performance of the sales contract, our legal obligation (accounting), and your consent for marketing communications.

Data sharing

Your data is never sold. It may be shared with:

• Our e-commerce platform (Shopify) and payment providers, solely for order processing
• Relevant authorities where required by law

Data retention

Your data is kept for as long as necessary to process the order and meet legal obligations (generally 5 to 10 years for accounting records).

Your rights (GDPR)

Under the General Data Protection Regulation, you have the right to access, rectify, erase, restrict, object to, and port your data. To exercise these rights, contact sliman.bols@outlook.com. You may also file a complaint with the Belgian Data Protection Authority (APD).

Cookies

Our store uses technical cookies (cart, session) and, where applicable, analytics/marketing cookies subject to your consent via our cookie banner.